#random - February 20, 2024 at 10:12 PM

Melissa Potvin is your best bet.

#general - February 18, 2024 at 12:58 AM

I'm a big fan of Pendo and other in-app tutorials

#announcements - February 06, 2024 at 04:36 PM

Eh, it's not surprising Some people will think it's great, and others will think it's exploitative-it depends on each person's individual circumstances, I guess. What's your place, @Irwin Hipsman? I've got an AirBnB in Madeira (Portugal, not Ohio). :)

#announcements - February 06, 2024 at 03:28 AM

@Shannon Howard I've had a few friends say that they got an error message when trying to vote. Anyone else have this?

#chatgpt - February 05, 2024 at 06:02 PM

Ok, maybe not indispensable…😂🥲 Thanks so much for listening!

#random - February 01, 2024 at 10:15 PM

I have--more on a personalized basis, but still happy to walk you through it!

#influitive - February 01, 2024 at 10:14 PM

The pricing is also insane. I have heard from multiple people that the renewal contract rates were between 25% and 400% upcharge from their original contracts. It seems like Jigsaw is intentionally trying to push out their smaller customers.

#influitive - February 01, 2024 at 10:11 PM

Hi Maura! Happy to chat on this. I was not the person who linked the two on the back end, but I was involved in that process and can possibly help with some suggestions for best practices.

#influitive - January 31, 2024 at 07:28 PM

I'd join it

#announcements - January 30, 2024 at 05:11 PM

I don't--sorry! Charitable donations are wrapped up as an option in the Alyce platform, so we all use that.

#influitive - January 30, 2024 at 02:21 PM

I'm a customer and never received this invite...thanks for posting, Diana!

#welcome - January 22, 2024 at 08:31 PM

Another Jersey girl living in Florida here! ❤️

#announcements - January 18, 2024 at 02:38 PM

Incentivized learning helps a lot. We have an onboarding channel in our customer advocacy hub where customers can earn badges and certification for completing training--and sometimes we send a surprise and delight gift as a congratulations, as well!

#announcements - January 17, 2024 at 02:09 PM

I had a temporary one last night but it looks like it's fixed now.

#influitive - January 16, 2024 at 04:53 PM

Agreed

#influitive - January 16, 2024 at 02:44 PM

Hi everyone!

#announcements - January 10, 2024 at 10:02 PM

Go for it!

#announcements - January 10, 2024 at 09:50 PM

Here's a short one I wrote as a response to an NPS detractor: Subject: Oof–that hit right in the feels. How can we help? Hi [customer name], Thanks so much for completing our quick survey–your feedback on how we’re doing is critical to our improvement. From the looks of things, there are some issues where we fell short of expectations. We really appreciate your candid feedback! It’s how we learn and get better. I would greatly appreciate the opportunity to see how we can make things right. Can you let me know specifically what we can work on with this one question survey so that the appropriate person can get in touch? Thanks in advance! Best, [name]

#announcements - December 30, 2023 at 12:25 AM

Same. Though I've had the full package in previous companies. It's been interesting figuring out workarounds to not having forums.

#announcements - December 30, 2023 at 12:22 AM

@Shelly Ryder Congrats on your soon to be new hub! I just launched ours in September—happy to offer advice if you'd like it!

#announcements - December 27, 2023 at 07:49 PM

It's more the soft approach through education, where there's an overview/teaser of the other feature/product and “lmk if you'd like to speak with an AM” as a CTA. Community needs to be a safe space for customers. They’ll be less likely to engage and give honest feedback if they feel like anything they say will result in a sales pitch.

#announcements - December 26, 2023 at 09:28 PM

I've done this with Alyce Gifting Gurus. The kickoff meeting was generally like this: 1. Intros for everyone and an icebreaker question 2. Purpose of the community/why they were chosen for the pilot 3. Walkthrough of what had been created so far 4. First impression Q&A and feedback 5. 15 minutes to play around with the interface 6. More Q+A now that they've had some time to explore 7. What should we add/subtract/do differently? 8. Next Steps 9. Everyone attending receives a small thank you gift

#announcements - December 26, 2023 at 09:25 PM

The reindeer pancakes are the cutest!! LOVE IT

#announcements - December 26, 2023 at 06:35 PM

I create little challenges that revolve around learning about new products or features that the customer hasn't adopted yet. Currently working with our data folks to try to create a "community generated lead" category to help give some attribution to cross-sell and upsell opportunities.

#announcements - December 21, 2023 at 04:54 PM

@Anissa Alvarez That's ok, I only know it as the serial killer from the movie series

#announcements - December 21, 2023 at 04:47 PM

popcorn

#customerxcon - December 19, 2023 at 08:04 PM

Dates set for 2024-- it's October 22-23 at the Hynes Convention Center in Boston (great Back Bay location easily T accessible with a ton of restaurants in the area)!

#jobs - December 12, 2023 at 08:26 PM

Sorry, my nerd self can't stop thinking "One app to replace them all. One app to find them..."

#announcements - December 07, 2023 at 04:28 PM

THANK YOU, MARY!

#announcements - December 07, 2023 at 04:27 PM

you are awesome

#chatgpt - December 05, 2023 at 02:30 PM

Playing around with ChatGPT's new image generation. Prompt: "create images for a 5 slide deck on the topic of scaling a customer community". Um... cool graphic, but the text looks like it was prompted with "write this in the style of a drunk college student returning from a party".

#announcements - December 04, 2023 at 07:09 PM

Wow. Not cool, PMA.

#announcements - December 04, 2023 at 02:28 PM

We have an onboarding channel in our Influitive hub, which enables us to both incentivize customers to complete onboarding as well as allows us to track where people are in the journey based on the challenges they've completed.

#chatgpt - November 29, 2023 at 07:31 PM

Hi all! My friend Christina is a professor at Harvard, and just got a grant do to a study on how marketers use generative AI. She's looking to interview a bunch of people. Want to be quoted in a major publication? Sure you do! Email her at <mailto:christinainge@fas.harvard.edu|christinainge@fas.harvard.edu> and tell her I sent you! 🙂

#random - November 16, 2023 at 04:07 PM

Companies claiming they're customer centric like:

#chatgpt - November 03, 2023 at 02:23 PM

ChatGPT has character limits. My advice is to add "I will be uploading this data in pieces. Do not generate until I say it is all done" to your prompt, and then when it spits out the partial data, say "continue" and it will put out the next part, etc. Then cut and paste the parts together into your spreadsheet.

#announcements - November 02, 2023 at 06:04 PM

Metrics are tough--I think if you're looking to do something personal, you're better off doing something with their name on it, a custom bobblehead, or some other gift that speaks to the person's hobbies/interests.

#open-share - October 27, 2023 at 01:52 PM

Heck yeah! Congrats!

#chatgpt - October 27, 2023 at 01:25 PM

LOVE IT! I'm curious what prompts you used to get it to put in words. I tried to get it to make a calendar and it was soooo bad

#chatgpt - October 25, 2023 at 09:27 PM

I'm using this prompt for my improv team (we do an improvised film noir movie, which has a very distinctive way of speaking), but it's fun to get ChatGPT to write things in different voices and lexicons. Check this out: "I'm going to paste some copy. How would you say these statements like a 1920s gangster in a film noir movie?" (You then paste some copy. Try it with a recent email you received or a LinkedIn post you found interesting). I've had success with Shakespearean language, too!

#announcements - October 25, 2023 at 01:49 PM

I use Appcues--primarily for NPS and a few pertinent notices.

#announcements - October 20, 2023 at 05:57 PM

How about the 10th?

#announcements - October 20, 2023 at 04:27 PM

I'm happy to host one

#random - October 19, 2023 at 01:15 AM

Just learned from a flight attendant that more often than not a “maintenance” related delay is actually due to a passenger from the previous flight breaking an overhead bin trying to cram in a bag that's too big. Anyway, that's why I'm landing close to 11PM tonight!

#announcements - October 13, 2023 at 02:21 PM

Two half days back to back--it will lessen the multitasking. If you do a full day, you'll have to expect that people will be semi checked-out as they respond to emails, meetings, etc.

#announcements - October 12, 2023 at 01:38 PM

If price isn't a huge concern, the Faena in Miami Beach is awesome--it has White Lotus vibes and very cool decor.

#announcements - October 03, 2023 at 05:26 PM

I created a weighting system for acts of advocacy (within Influitive) that ranks customers as part of an ongoing report.

#announcements - October 02, 2023 at 04:00 PM

Here's a pretty basic one--I hope it helps! *Customer Marketing Specialist:* Skills and Abilities: Strong communication skills (both written and verbal). Basic understanding of marketing principles. Ability to analyze customer data and draw insights. Proficiency with marketing software and tools (e.g., CRM, email marketing platforms). Willingness to learn and adapt to changing customer needs. Attention to detail and organizational skills. Collaborative mindset and the ability to work in a team. *Customer Marketing Manager:* Skills and Abilities: Proficient in customer segmentation and targeting strategies. Strong project management skills to coordinate marketing campaigns. Data analysis expertise for optimizing customer journeys. Experience in creating and executing customer engagement programs. Proficiency in customer advocacy and referral marketing. Ability to collaborate cross-functionally. Strategic thinking and ability to develop customer-centric marketing strategies. *Senior Customer Marketing Manager:* Skills and Abilities: Advanced knowledge of customer lifecycle management. Mastery of marketing automation and personalization techniques. Exceptional data analytics skills for deep customer insights. Expertise in customer retention and loyalty programs. Strong leadership and strategic planning capabilities. Ability to develop and manage a customer marketing budget. *Director of Customer Marketing:* Skills and Abilities: Comprehensive understanding of customer journey mapping and optimization. Proficiency in customer advocacy and ambassador programs. Exceptional data-driven decision-making skills. Ability to drive customer-centric culture throughout the organization. Strong leadership, team management, and mentoring abilities. Extensive experience in defining and achieving customer marketing KPIs. Strategic thinking for long-term customer engagement and growth. *Senior Director/VP of Customer Marketing:* Skills and Abilities: Visionary leadership with a deep understanding of customer marketing trends. Proficiency in creating and executing customer-centric strategies at scale. Ability to influence and align the organization around customer-focused goals. Exceptional data analytics skills for predicting customer behavior. Expertise in customer experience design and optimization. Strong collaboration with C-level executives and cross-functional leadership. Accountability for overall customer satisfaction, retention, and advocacy.

#customerxcon - September 25, 2023 at 04:48 PM

Heck yeah! Did you use my discount code (or need one?)

#chatgpt - September 22, 2023 at 08:48 PM

I might add the following: 1. include a one paragraph summary of the key points (you don't have to use it in your teaser but will help you organize if you change formats) 2. Suggest the tone you want 3. Give it some background on who your audience is (typical titles; what type of content they'll be looking for, etc.)