Diana Gabroveanu's Profile
Diana Gabroveanu
Recent Messages
#influitive - June 12, 2024 at 04:53 PM
Just in the Influitive related group. I'll post today. Dealing with a bit of an email influx now :D
#influitive - June 12, 2024 at 04:44 PM
We have a 5 FTE team allocated to this project, we will cover the entire customer base.
#influitive - June 12, 2024 at 04:39 PM
*<!here>* <https://jigsawinteractive.com/reinstating-csm-function/> - an email went out today with this but posting here too. I am available to speak to anyone and allocate the right CSM
#general - June 11, 2024 at 05:09 AM
@Mary Green (Owner CMAweekly) anything on starting a program, designing customer journeys, stakeholders buy-in, program metrics
#influitive - April 01, 2024 at 07:51 PM
There's a strong community of admins on the ex-Influ slack here: <https://join.slack.com/t/awesomeadvocateadmins/shared_invite/zt-2ctfqqjb6-upa2bWTmxDxA7wS98RmIfw> - I'll message people 1x1 and invite them over. If you're still in please help.
#general - March 06, 2024 at 03:08 PM
Yes, we were able to keep an eye on those opportunities and had very good result in both time to close and close rate for the opportunities where prospect contact was on a reference forum when compared to company averages. it wasn't a single event, we had monthly calls like this for years (maybe they still do but we no longer work with the client - our marketing contact was part of a RIF late 2022) and it was overall a very successful program
#general - March 06, 2024 at 02:39 PM
We've done this with one client. We called them customer reference forums. It was invitation-only. The reference team would identify speakers from over-requested accounts and schedule a call. Sales reps were responsible for submitting questions from their prospects and registering them so an opportunity id was provided. We typically had one customer for 10 -15 prospects. The speaker would give a quick 15 minutes overview of their challenges / solution / results and then take questions - first the submitted ones and then from audience if anything was unanswered. We used a simple zoom. Calls would last 30 to 45 mins. The recorded calls were available for private sharing but not posted externally and customer expressly agreed to allowing us to use the recording in this form.
#influitive - March 04, 2024 at 06:44 PM
Here are some CSM plans we developed to fill the void in strategy that Influitive CSM layoffs leave behind. Maybe it helps some of the folks here. <https://www.linkedin.com/feed/update/urnactivity:7168602549883658241>
#general - March 02, 2024 at 08:37 AM
I will be there too. Mary, Irwin are you going this year?
#influitive - February 15, 2024 at 05:50 PM
#announcements - February 14, 2024 at 02:57 PM
<https://docs.google.com/spreadsheets/d/1ESue5vdSUUjOZ0uGQqgXqN6c2t_hwCWo/edit?usp=sharing&ouid=118190121335800372495&rtpof=true&sd=true>
#influitive - February 13, 2024 at 07:01 PM
yes, that's what I heard too. Account managers manage clients from all of the companies in the group. they seem to have aliases on email, thus receiving email on @anyofthedomains but have a default for sending where they spend most time.
#influitive - February 12, 2024 at 05:44 PM
There are a few people going through renewal discussing in another space. I can send you a link if you want
#influitive - February 12, 2024 at 05:43 PM
Hi Emily. Aurea, Crosover and Jigsaw are peer companies sitting under ESW Capital. Jigsaw owns Influitive
#influitive - January 31, 2024 at 07:31 PM
I know Ari 😞
#influitive - January 31, 2024 at 07:28 PM
I am not understanding that
#influitive - January 31, 2024 at 07:16 PM
he's really saying Groovy will be better than human CS?
#influitive - January 31, 2024 at 04:02 PM
<https://zoom.us/j/92114441924?pwd=WThWd1RPWlZCNk9UeUwxQ2s2RTRrUT09>
#influitive - January 31, 2024 at 04:01 PM
2pm EST
#influitive - January 29, 2024 at 03:28 PM
Hi everyone. Jigsaw is hosting a new customer webinar. The description states: "Join our exclusive webinar designed for active customers on Wednesday, January 31st. This webinar provides an opportunity to learn more about the new Influitive, hear the plans for engaging and serving Influitive customers, and understand how we will align ourselves toward achieving the goal of 100% Customer Success" So I guess there will be roadmap info. Register here: <https://discovery.aurea.com/jigsaw/webinar-registration-010524-1>
#influitive - January 16, 2024 at 09:15 PM
I feel like both of those are great on the community side but not so much for motivation, engagement, rewarding. I'd be curious to hear your thoughts after you meet their sales and see the demos
#influitive - January 16, 2024 at 04:48 PM
I think a lot of people are compelled by these changes to look around but I am yet to hear someone saying 'yes, a switch to competitor X actually makes sense'. Most people who are Influitive customers have already looked at competitors when initially buying and it wasn't a good fit.
#influitive - January 16, 2024 at 04:44 PM
No idea but honestly I am not sure what to respond to people asking about competitors. I feel like at high level there are none. Yes we all know the players and the bold attempts at using the situation to make clients move but does Influitive really have someone at the same level? I think maybe with a stack but that presents different support problems.
#influitive - January 16, 2024 at 04:33 PM
@Mary Green (Owner CMAweekly) they announced there will be three levels of support, one free, two paid - pricing not yet announced. the highest level of support will include a dedicated CSM
#announcements - January 16, 2024 at 02:05 PM
<https://www.customerx.pro/customerxcon2024/> <https://events.customermarketingalliance.com/>
#announcements - January 12, 2024 at 05:23 PM
Thanks so much, Irwin!
#announcements - January 12, 2024 at 05:18 PM
Is that published somewhere?
#jobs - January 11, 2024 at 08:22 PM
[www.linkedin.com/jobs/view/3789219843/](http://www.linkedin.com/jobs/view/3789219843/) - Director Of Customer Marketing (Remote, GBR)
#announcements - January 05, 2024 at 07:00 PM
what's the topic?
#announcements - January 05, 2024 at 07:00 PM
Were you not in it?
#announcements - July 07, 2023 at 02:57 PM
this may differ from company to company. When we were asked in the past we provided the cost of the item, no vat, no shipping and our email was enough, no proof was needed.
#announcements - June 05, 2023 at 06:45 PM
Sending you good vibes!
#open-share - June 05, 2023 at 03:24 PM
Cool article. Thanks for sharing!
#announcements - May 31, 2023 at 03:58 PM
4pm EST is my 11pm but I'd really appreciate the recording if you will make one
#welcome - May 10, 2023 at 04:51 PM
Welcome, @Cristina Sartori Errico. Nice to see you here! ❤️
#announcements - March 28, 2023 at 01:28 PM
I'll be at X Con too. Let's have a coffee 🙂 (no LV for me)
#welcome - March 22, 2023 at 12:26 PM
@Jon Ashley - Welcome. I have made some chamomile tea. Do you take sugar? 🙂