Sarah Koval

#announcements - March 01, 2024 at 05:01 PM

😩 just dealt with that last weekend! hope everyone gets better soon, Mary! lots of gatorade and saltines!

#pets - February 15, 2024 at 02:02 PM

have to add my baby Gravy to the mix 😆

#announcements - January 03, 2024 at 08:47 PM

Hey Shannon - we had 2 customers do this at our RKO last year! Basically, we structured it as a fireside chat where they started off telling their side of the story, and then the AE who ran the deal kind of did a Q&A with them as well as the audience. hope that helps!

#announcements - December 19, 2023 at 03:42 PM

oooof. thanks for the heads up!

#announcements - December 18, 2023 at 04:52 PM

👋 here for 4 days

#reviews - December 12, 2023 at 09:56 PM

anyone have advice for responding to negative reviews left on your G2? We got one recently where the person didn't put their full name (and G2 isn't being the most responsive when I'm asking for help retrieving any contact info so I can contact them privately) and when we've scrubbed support records, nothing is pulling up to prove that this person has tried to get in contact with us...I'm almost tempted to do a quick push for some reviews so it'll at least move this negative review down from our homepage

#announcements - December 05, 2023 at 03:55 PM

also, make it fun for them! I would regularly post updates of the leaderboard in their slack channels so everyone knows who is participating - good for the friendly competition as well as for the managers to see who is taking it seriously and getting customers involved

#announcements - December 05, 2023 at 03:54 PM

👋 I've run several with our CSM team - main thing is manager buy-in, so make sure you meet with the CSM managers to get awareness. I'd also suggest getting on one of the team meetings to announce the spiff program and bring more awareness and stress the importance of what specific case studies you need (use case, persona, etc)

#random - November 16, 2023 at 07:56 PM

Anybody else get called a plethora of different titles by your coworkers when they intro you into a conversation? Today, I got "Customer Reference Manager," I've also gotten "Head of Customer Marketing" (I'm just a lil ol' customer marketing manager...)

#random - November 14, 2023 at 09:05 PM

amazing, congrats!!

#welcome - October 19, 2023 at 12:53 PM

👋 Hi Kat, good to see another ATL-based person here!

#announcements - October 13, 2023 at 02:58 PM

I have a deck where we update it quarterly with all badges we've won - that way our sales team can grab any to insert in their prospecting decks for customers/potential customers, and then we've also started recently sharing the satisfaction ratings grid that compares our scores to our top competitors - we go up a lot against others, and sales loves using this in their pitches/further deal discussions. Lastly, we always publish our G2 Grid Report for our category every quarter within our Resource Center. Hope this gives you some ideas!

#announcements - October 11, 2023 at 01:11 PM

video testimonials, animated videos from case studies, & new logo promotions - I've been working very closely with our social media manager lately 😆

#announcements - September 28, 2023 at 02:12 PM

not sure what the event is on, but the most success we had recently was hinting at offering them a free trial of a new product - and stressing the exclusivity of the offer - in the messaging. Also focused a lot on getting the CSMs to be the ones to send the invite, as they were the closest to those customers

#announcements - September 19, 2023 at 04:10 PM

Hey @Beccy Furness, here's one I have for our CSMs: Hi [Contact Name], I hope your week started off well. I'm reaching out to introduce my colleague @[AE NAME], currently working on a project with a company evaluating Algolia. As they have [Insert important information regarding the reference call; eg: a similar tech stack to yours (also using Commercetools)] and we wanted to explore the possibility of scheduling a brief referral call with you: your success story could make a significant difference for this prospective client, helping them gain a deeper understanding of the potential benefits and real-world outcomes of Algolia. Would your team be open to participating in this call? Thank you for considering this request. We genuinely value your partnership and believe that your insights have the power to inspire others on their journey to success! Thanks, [Your Name]

#announcements - September 11, 2023 at 01:06 PM

😭 I'm so sorry to hear this Mary! please take care of yourself and sending all the love your way ❤️

#announcements - August 09, 2023 at 02:14 PM

what a cutie!!

#announcements - August 09, 2023 at 01:10 PM

I have a slide deck available for our sales team that has just the summary slides on them - easy enough for the AEs to grab and insert into their first pitch decks, here's an example:

#announcements - July 14, 2023 at 05:02 PM

uhhhm, not exactly. just that if we worked overtime, we got paid for it, but had to report any overtime to our bosses beforehand

#announcements - July 14, 2023 at 04:58 PM

not while I've been in CM, but I was non-exempt when I was in a sales position, and all of our XDRs & AEs are

#random - May 24, 2023 at 07:38 PM

nah. we haven't had one in over a year and we've been succeeding far more than when we did have one. I think if that's the case, make sure you know who marketing roles up to (CRO in our case) and who senior marketing leadership is (we have a VP of Marketing)

#announcements - May 19, 2023 at 06:02 PM

we hosted a customer-specific webinar for our new NeuralSearch product, and had close to 500 registrants, with ~200 attendees! I'm super proud of my colleague who pulled everything together since this was her first time organizing a webinar!

#announcements - May 12, 2023 at 08:15 PM

ok, I cut down the original deck to save some confidential stuff, but here's the case-study &amp; customer heavy slides: <https://docs.google.com/presentation/d/1MMse8xBjWleb9kPRd-0rsI47O7k8ubd0Fi-QpQ88cKs/edit?usp=sharing>

#announcements - May 10, 2023 at 01:10 PM

let me grab one from an AE @Ciana Abdollahian - I definitely have some examples for you!

#announcements - April 20, 2023 at 05:57 PM

ooh - another one "What, if anything, has exceeded your expectations?" -- gets them to talk about above and beyond performance from our software, as well as gets them to elaborate on service, csm relationships, etc.

#announcements - April 20, 2023 at 05:40 PM

as part of mine, I like to get our customer to show their implementation and talk through how and where they specifically use our software. it gives a cool insight into seeing it working directly, and also opens our stories up to showcasing all the different use cases we serve

#announcements - April 05, 2023 at 02:45 PM

launched phase 2 of our Walgreens story with our [10 min interview](https://resources.algolia.com/home/video-walgreensroi) &amp; [ceros interactive case study](https://www.algolia.com/dg/customer-stories-walgreens/p/1)

#random - March 30, 2023 at 06:35 PM

👋 we've run some campaigns on competitor takeouts

#announcements - March 29, 2023 at 03:43 PM

👋 Hey All - eventually I'll be working with our Customer Success Education team to develop a solid Customer Journey Map, as we haven't had a solid one created yet (just customer playbooks). Does anyone have any pointers, tips, templates?

#welcome - March 28, 2023 at 01:59 PM

Hey Taylor! I'm also in ATL!

#announcements - March 22, 2023 at 03:37 PM

the team at Laudable is super easy to work with. Wouldn't recommend Testimonial Hero - very expensive &amp; very pushy team. We're evaluating other video vendors for our next on-sites

#announcements - March 20, 2023 at 03:08 PM

^^ they pretty much do everything for us, we just send them the customer information. pretty nice since we're mostly hands off

#open-share - March 17, 2023 at 01:25 PM

love when our customers basically write their case studies on their own 😂 this is one way I'm going to use to weasel my way around The Bay's NDA and get them to do a case study with us

#announcements - February 13, 2023 at 04:09 PM

the Xfinity red flags commercial was my favorite

#announcements - January 17, 2023 at 02:26 PM

since it's fresh on my mind - adjusting reference programs that fit your SFDC needs, also making it as simple and easy for Revenue teams to request a reference/get linked to the opportunity &amp; attributing CM's contributions to deals