Laurie Timms

#announcements - October 31, 2023 at 04:45 PM

❤️

#open-share - October 26, 2023 at 06:01 PM

That's fantastic! Congrats on that win.

#customerxcon - October 16, 2023 at 04:45 PM

I'm here! I flew in Thursday for fun. But I'm booked up today with vendor stuff.

#announcements - October 10, 2023 at 05:19 PM

For customers like that, we end up having to defer to our company policy, and we don't do anything public. Just thinking it would be good to check with your corporate comms team or some such organization. And in those cases, we ask customers to do P2P, etc.

#announcements - October 05, 2023 at 09:51 PM

I'm dealing with some of this myself and I don't have objection defense unfortunately.

#announcements - October 05, 2023 at 09:51 PM

This is just nutty. What is the problem with talking about a product like G2? I'd ask your contact to be a peer reference "off the books" to at least save the advocate. And maybe ask about using the logo. And then anonymize the case study.

#announcements - October 03, 2023 at 05:39 PM

It is a thing! Splunk is promoting it too. 🙂

#customerxcon - August 31, 2023 at 09:10 PM

@Marie Elliott good question. At our Splunk events, it is always casual, so I might need to do some shopping. LOL

#pets - August 28, 2023 at 09:37 PM

That came out wrong

#pets - August 28, 2023 at 09:37 PM

I mean, I like the dog too. LOL

#pets - August 28, 2023 at 08:16 PM

I really like the couch - so pretty.

#announcements - August 28, 2023 at 07:22 PM

Makes sense.

#announcements - August 28, 2023 at 07:21 PM

You have certifications, but does that include education & training?

#customerxcon - August 21, 2023 at 05:01 PM

Excited to meet you all in Boston!

#customerxcon - August 21, 2023 at 05:01 PM

Thanks!

#announcements - August 11, 2023 at 07:54 PM

I think Google Cloud is still doing it. Let me find a link.

#announcements - August 11, 2023 at 07:44 PM

We used the same platform at Google Cloud to record customer videos.

#announcements - August 11, 2023 at 07:44 PM

I once had internal stakeholders record VocalVideos to highlight the benefit of using the customer reference survey tool for a program I was running. But is that what you mean?

#announcements - August 11, 2023 at 12:52 AM

100% agree with Evan

#announcements - August 10, 2023 at 06:30 PM

(kidding)

#announcements - August 10, 2023 at 06:30 PM

Customer Advocacy Queen of the World

#random - August 01, 2023 at 09:09 PM

If anyone wants to come down to Santa Cruz, I'm available. 🙂

#announcements - July 31, 2023 at 06:39 PM

Got it.

#announcements - July 31, 2023 at 06:37 PM

@Rob Ayre How do you ensure your recorded interviews and content don't become part of the overall ecosystem? The security issue is a big factor for us.

#announcements - July 31, 2023 at 06:03 PM

Ditto what @Camille Shortridge said on our end. 🙂

#announcements - July 17, 2023 at 09:05 PM

Where would they be located? That makes a difference.

#announcements - July 17, 2023 at 08:15 PM

Hey there - I'm actually AT our user conference now. I'll respond when I have a bit more time. :)

#announcements - July 07, 2023 at 04:13 PM

Thank @Harikrishna P for asking - I needed to know too!

#announcements - July 06, 2023 at 04:19 PM

I signed up late last night and then stayed up way later than planned... It reminds me of Twitter in the early days.

#open-share - June 28, 2023 at 11:03 PM

Yes, that would work, I think. 🙂

#open-share - June 28, 2023 at 09:47 PM

We should have a mini group of us who either own it now or have previously. I'd love to collaborate. @Mary Green (Owner CMAweekly) can we do that?

#open-share - June 28, 2023 at 04:34 PM

Oh, I forgot to say, Splunk has seen real value in having all of it under one person. And having it in CA is great because we get leads and reference volunteers from TR and PS. We also get content from PS.

#open-share - June 28, 2023 at 04:33 PM

I do all of it for Splunk and I'm in Customer Advocacy. The only reviews AR is interested in are the ones from Gartner Peer Insights, and I work closely with them to ensure we have the right quantity to meet report criteria. TrustRadius used to be owned by PMM, but they handed off to me. I just added PeerSpot, which I'm loving. Really great team.

#announcements - June 21, 2023 at 09:03 PM

@Julie Neumeister our legal team will not let us go above $25 for gift cards used as incentives for product reviews and surveys. And like @Rachel Ward we try to include a charitable donation option for all customers.

#announcements - June 20, 2023 at 05:46 PM

If that is a Bay Area channel, please add me. Thanks.

#random - June 05, 2023 at 07:38 PM

Time to role out the, "let's think about this from the customer's perspective" speech.

#welcome - June 01, 2023 at 06:39 PM

Is that the bear that ate the cupcakes?

#random - May 16, 2023 at 05:29 PM

Awww, thank you!

#random - May 16, 2023 at 05:26 PM

Good! I got good questions. 🙂

#random - May 15, 2023 at 08:19 PM

Hey all - question. I'm working on a presentation for our company's town hall tomorrow and need a stat I can share. Something along these lines: "XX% of prospects check out review sites when considering what product to choose." Or any number like that. I've seen those types of stats in a number of presentations but don't have anything current.

#random - May 11, 2023 at 08:44 PM

Good point.

#random - May 11, 2023 at 06:37 PM

Have we decided that ChatGPT is a good way to create content? Somehow I missed that memo. 😂

#announcements - May 10, 2023 at 10:12 PM

Our blurbs are written based on the Win Wire, which is based on the Opportunity in Salesforce. The only difference is that PR writes them.

#announcements - May 10, 2023 at 07:53 PM

Our PR team drafts the blurbs based on new wins and then we are involved for approvals. It saves time on the Customer Advocacy end for sure.

#announcements - April 21, 2023 at 06:04 PM

Sorry to miss today. I’m having a mental health day.

#random - April 14, 2023 at 04:24 PM

Without going into details, YES. I am feeling this.

#random - March 30, 2023 at 06:02 PM

Me!

#random - March 28, 2023 at 08:39 PM

Plus churn mitigation in the news industry? Ugh.

#random - March 28, 2023 at 08:17 PM

That role looks scary to me.

#random - February 23, 2023 at 11:45 PM

Ya, I was in for a week. A month, that's crazy.