Daniel Palay

#general - September 18, 2025 at 07:04 PM

@Dana Marlin To echo @Irene Yam, as we were setting up this current cohort of our CAB, we did do as many individual meetings as possible to go over the 'what are you wanting to get out of this experience' knowledge ahead of time.

We then used our first meeting to let these folks speak to each other about those same type of question and also added in questions about 'what keeps you up at night' and 'what are working on this year'. These questions led to a wonderful first meeting as folks realized how much they had in common with other members as well as seeded our future plans with knowledge of what topics/themes most/if not all of the membership cared about.

#general - September 16, 2025 at 04:48 PM

especially if those questions are about the Saved by the Bell references 😉

#general - September 16, 2025 at 04:48 PM

I took some of the speaker notes out since they were shorthand for my purposes, but if you want some more details that the talk track gave, I'm happy to give some more context.

#general - September 16, 2025 at 04:46 PM

@Amy <@U08RKH1UBJA> Here are my slides: https://docs.google.com/presentation/d/119iNfiaqP8AVTs7Np2xInrsRXvxWS8mLkwKMDBAHQl8/edit?slide=id.g1d7246a57b5_0_201#slide=id.g1d7246a57b5_0_201

#general - September 16, 2025 at 04:45 PM

I can send my slides as well.

#general - September 15, 2025 at 11:07 PM

Now that's a power lunch if i've ever seen one right there.

#open-share - September 09, 2025 at 09:00 PM

ha not a bribe at all @Crystal Anderson. I should give you some tomorrow so you can shoutout how good it is from the audience on Thursday. Pre-seeding the advocates in the audience, right?

#open-share - September 09, 2025 at 07:56 PM

@Crystal Anderson guess who just picked up a case of our wine to share?

#open-share - September 05, 2025 at 05:21 PM

Happy birthday @Ciana Abdollahian!

#general - September 02, 2025 at 04:49 PM

I'll be there @Gianna Scorsone

#general - August 30, 2025 at 12:08 AM

yup. no more geysers and the sprinklers in the vineyard are working again, so all good for now.

#general - August 29, 2025 at 07:54 PM

So sorry i missed it @Mary Green (Owner CMAweekly), There was a leak at my inlaws and they are abroad so i had to go over and work on some pipevalves. Looking forward to the recording.

#open-share - August 29, 2025 at 03:50 PM

@Crystal Anderson i suppose i could bring a case or two...plus they move my session to the afternoon on day 2, so more reason for people to stick around, eh?

#announcements - August 29, 2025 at 03:21 PM

oh nice @Mary Green (Owner CMAweekly) - quite timely for me

#open-share - August 19, 2025 at 08:46 PM

@Crystal Anderson only issue there is that my talk is at 9:30 am...but i suppose it's 5 o'clock somewhere 😉

#open-share - August 18, 2025 at 10:55 PM

Apropos of nothing customer marketing, one of the outside of work things I do is help make our family wine. And yesterday was bottling day as we bottled our 2023 vintage.

If anyone is coming to the CMA summit in sf and wants to try a bottle, that lineup is everything we have in stock at the moment.

#general - August 18, 2025 at 05:26 PM

it me

#general - August 11, 2025 at 05:43 PM

Well aren't you kind @Lauren Turner! ❤️

#general - August 11, 2025 at 03:56 PM

Thanks @Mary Green (Owner CMAweekly). And just a humble Monday morning plug if you have a moment to fill out this survey that would be lovely!

#general - August 08, 2025 at 08:17 PM

Hey y'all! I'm leading a session at the CMA Summit in San Francisco next month on KPIs in Customer Marketing. If y'all know anything about me, I'm on the controversial side of these debates around what we should and shouldn't be beholden to, so if you're going get ready for some 🌶️ takes, though I promise (and hopefully @Cara Peterson, @Shannon Howard @Lauren Turner @Alexie Glover @Crystal Anderson <@U08MBG24LRM> can attest) they are normally well thought out and argued.

But as I'm putting my presentation together, I wanted to ask you fine folks your thoughts on a couple questions around your own KPIs and perhaps which ones you wished you didn't have to track and even more spicy, which ones you are forced to track that you wish you didn't have to.

👉 Customer Marketer KPI Survey 👈

It's completely anonymous, so thanks in advance!

#jobs - August 08, 2025 at 08:14 PM

Sorry @Mary Green (Owner CMAweekly) as I was in a meeting, but looks like <@U08MBG24LRM>'s got you covered. The only thing I would say is that yes, we would all work together on certain projects (especially as the DevPrograms team is also part of marketing). But they aren't part of our Customer Marketing team nor broader Comms org.

#open-share - July 28, 2025 at 05:24 PM

Thanks @Alexie Glover @Crystal Anderson (see you in september!!), and @Ciana Abdollahian! ❤️

#open-share - July 28, 2025 at 03:38 PM

And after 6 weeks, I’m officially back in the office, which means im also back here. Excited to reconnect with all you fine folks and chat all things CMA (I’ll also be at the CMA summit in SF presenting on KPIs - provided I actually build the presentation). But for now, I’m just glad to be back amongst friends. Oh and Jacob is now officially 1 year and 2 days old.

#general - July 15, 2025 at 04:31 PM

He’ll be 1 in 11 days.

#general - July 15, 2025 at 03:46 PM

How about Little Man and our little man together? Does that count @Mary Green (Owner CMAweekly) ?

#general - July 01, 2025 at 11:13 PM

Sweet. I’m speaking one of the days and will be there both days so it will be great to see you, @Kevin Lau

#reviews - June 26, 2025 at 02:24 PM

<@U08UZKKA7D5> so sorry as I’ve been dealing with a family emergency that then dovetailed into the second part of my paternity leave. We just finished doing this at our conference where we got over 100 reviews, 76 of them were approved and published. I’m happy to chat about it as well.

#general - June 12, 2025 at 03:16 PM

For San Diego, I was thinking the Birch Aquarium (I don’t know the cost but the venue is amazing)

#general - June 11, 2025 at 09:16 PM

Let me think on that. Plenty of good spots in San Diego.

#general - June 11, 2025 at 12:53 AM

@Amy define west coast? Any place in particular you are looking for?

#reviews - June 05, 2025 at 08:51 PM

<@U08UZKKA7D5> I actually just came off of doing just this last month. I'm just about to hop on a plane, but can write out my thoughts later tonight or tomorrow.

#general - May 29, 2025 at 05:00 PM

Okay quick gut check...if you have to change a case study from a public named one to an anonymous one (the material has already been signed off on, but the comms team put the kibosh on it)...what are people's thoughts about needing to go back for final approval on the anonymous one where you've stripped out any identifiable information?

#reviews - May 13, 2025 at 06:33 PM

We post our gartner reviews on social like @Alexie Glover is talking about, but it’s certainly an arduous process to get approvals

#reviews - May 13, 2025 at 03:36 PM

I don't know too much about the connective tissue that G2 has, but do they have an embeddable widget to have them on your website @Cara Peterson?

#open-share - May 09, 2025 at 04:15 PM

Thanks @Cara Peterson - it was the 10 year company anniversary present for anyone who was here at the time. It gets to come out of deep closet storage for our events.

Thanks @Mary Green (Owner CMAweekly) & <@U08MBG24LRM> - we do indeed love Grot and there were lots of fun opportunities for Grot to explore the Seattle City Center this week. And for those Nirvana fans, we even gave Grot a little grunge makeover

And thanks @Shannon Howard as you are far too kind to say something. But what I'm equally as happy about is in how with a little tweaking of our messaging and our pre-review conversations with our attendees, we've already seen 76 of them get reviewed and published (which is more than 36% of our yearly total from all of last FY). Only downside is now we have to beat that number next year. #nogooddeedgoesunpunished 😉

#open-share - May 08, 2025 at 03:07 PM

@Alexie Glover www.efx.co.uk

#open-share - May 08, 2025 at 02:55 PM

Vendor out of EMEA. I can get the name if you are interested @Alexie Glover

#open-share - May 07, 2025 at 11:30 PM

The one where the golden grots were presented. And yes they actually get a Golden Grot statue that I had to wear gloves or use the packaging to handle in order to not leave fingerprints on.

#open-share - April 17, 2025 at 07:44 PM

TFW your customer comms don't actually look at the data you have available to you before hitting send...Gee health insurance of mine who knows I have a 9 month old, do you think i don't already know about sleep deprivation?!?!

#reviews - April 16, 2025 at 12:57 AM

I don't know if it counts as a KPI per se since it's not as immediately measurable, but we look at our rating and likelihood to recommend vs. our competitors

#general - April 10, 2025 at 02:20 PM

no worries, thanks @Mary Green (Owner CMAweekly)

#general - April 10, 2025 at 01:46 PM

@Mary Green (Owner CMAweekly) i tried to take the survey based on that link but i got a 'Oops you don't have access to this form' error.

#general - March 27, 2025 at 05:55 PM

@Ciana Abdollahian and team did this a few times IIRC as part of RSA in SF, so she might have some insights on it in practice.

#general - March 27, 2025 at 05:54 PM

@Megan Ferenz the customer/prospect lounge is always a winner. Conferencing is exhausting and people have work that they do need to do. So if you can give them that space to chill, recharge their social batteries, do a little work, etc, they will love you for it. Sure you could have some of your people there to chat with them but that experience will stick with them enough that it will pay off. Plus you could always have a happy hour there at some point during the conference to bring people back in a more social/networking way.

#cabs - March 26, 2025 at 10:18 PM

Ours is a little bit of a hybrid if that helps @Mary Green (Owner CMAweekly). If it's not something that fits with what you need/asking for, just shout and I'll go hang out with my actual real life tabby 😉

#open-share - March 25, 2025 at 05:22 PM

So my back tells me every day @Mary Green (Owner CMAweekly) 😉

#open-share - March 25, 2025 at 04:36 PM

It's not linkedin and it's a week late, but since it's been a while since Jacob made an appearance...Happy belated St. Patrick's day from this almost 8 month old (relatedly, where the f did the time go?!?)

#general - March 12, 2025 at 08:11 PM

that sounds like something I would go to.

#general - March 07, 2025 at 04:40 PM

Bravo you @Amanda Peacockfor making the trek cross country for it. I have to be in Chicago for a company conference, so i won't be there either. But i do know several friends should be there, and even presenting.

#general - March 06, 2025 at 11:00 PM

@Dan Kalmar to answer your question, we record all of our conference sessions and post them online afterwards. So we don't really need to write anything up even anonymously to make it available for folks to share. That said, we did build slides out of them to make it easier for the sales folks to use them in their presentations.