#10-community

What do you plan on including in your strategy? I'd love to collaborate and help out.

Hi Mary! I'm working on a deck now with 4 topics: Community Goals, Platforms, Next Steps, Launch. Have you started up a new community before?

Yes, many times. I love the slides idea. Do you know what your goals are? What platform you will use?

I'm hoping we go for Gainsight, as we are currently implementing Gainsight CS and they work well together.

Goals:

Phased rollout, starting with customers only for the first year

I like the Goals, Strategy, Tactics approach.

I would bring in the existing adoption and expansion rates so you can track that over time and show impact. Do you know how they are measuring brand loyalty now?

Overall, I like the phased strategy. How do you plan on launching?

The Steering Committee would work on developing our success measures. Launch plan, 2 screens:

This is just a draft so far.

This is really good. Congrats, you've clearly put a lot into this.

Here’s the most comprehensive community launch doc I’ve seen by Brian Oblinger and & Erika Kuhl: https://docs.google.com/document/d/1qEsTpoLZZoygWK66db3o1y9NUcSmgx3_WQUG8fPfHu0/edit
• Tip 💡 Adjust to right-size it for your organization, because it’s a lot without doing so.

Thanks Joel!

Welcome, Shelly 😊

Idk if you need it <@U0806J8HHHR> but here are slides from Shelly

True. I’ve helped companies migrate so let me know if I can help.

<@U08F1BYQ8AY> great thread to follow