#10-community
Thread
GM! Is anyone seeing any amazing business impact to company OKRs from their community? And if so, what are your metrics and how are you tracking them?
Our community is brand new, so no trackable impact yet. What are the big company goals? I'll tell you what to look for.
Growth, member stories, and use cases shared from members to inspire peers
Hey Rachel are you leading a product/software/brand community? Happy to share how tracking works for metrics like customer retention, MQL’s, and support deflection (this is becoming less important in the AI-age, but is still a metric that brands pay attention to).
Happy to chat anytime and provide any advice and examples -
Additionally, check out the CMX Community Industry Report that should provide some great insights for you -
Ooooh, I'd love to learn this as well <@U08LSGPV03U>! We'll be launching our new community next quarter.
Yea happy to chat! Feel free to grab some time -
Maybe this could be a Friday call? Let’s chat <@U08LSGPV03U>
Thank you would be great to see how others are showing the business value to senior leaders. I can assume but real world proof is helpful.
If next Friday works Mary can you pls share link
I’ll be at Inbound next friday - anyone else joining?! - but the following Friday would work great!
I wouldn't miss this one! And September 12 works for me anyway.