#10-community

Thread

Cheyenne Robinson August 22, 2025 at 06:32 PM

hiiii - i'm curious for those who use slack for their customer community, what tools and software do you use for reporting and what do you like about it?

Joel Primack August 23, 2025 at 02:58 AM

• Slack Analytics: Love the on-platform of it but there’s a native delay that you have to account for your reporting
• Common Room: The encompassing value of their reporting capabilities across platforms, including Slack
◦ Robust: Time to reply, countries, engagement, etc. that can be sliced and diced for deeper insights
• Tightknit: Early-stage and excited about its possibility for X-module reporting throughout your Slack workspace for your community program