#10-community
Thread
Hi Folks - I’m super excited that in my new role a big part of it is being the community manager in a growing slack customer community! I’d love to hear what you wish you knew when you first started as a community manager?!
Where to start 😂
OK, here are some things:
• Build programs for today that can scale
• Lean into pilots and own they’re a pilot 💯
• X-Team partnerships, resource allocation (budget + people), and the ability to translate community into business value
• Know what you need to measure — including stories to illustrate your data with people
• People may come but you must give them a reason to stay in the community (meaning they must see value in it)
• Code of Conduct will be your best friend for moderation
• Understand what your members want and build that in a way that aligns to business goals
• Don’t lose the fun, we’re all people 😃
Thank you, @Joel Primack! These are great tips. I didn't think about the code of conduct being super necessary in a professional setting, but I guess guidelines are always useful for what's acceptable.
They’re not useful, they’re needed. They can be packaged differently to be inclusive or more focused but they’re needed either way.
Hi <@U08U4PV81KP>! Since Joel covered so many good ones already, here are my top 3:
1. Focus on ‘community density’. Don’t make too many channels in the Slack community. Have people start with only a few relevant ones for them
2. Consistency. Create rituals, but make sure these are rituals that you can commit to and your members want to participate in
3. Emojis that represent your brand. Lean into Slack and make it fun.
Also, I just checked your LinkedIn and saw you started at Tipalti! Assume you are reporting into Leslie? I helped set that community up with your team, so I’m always happy to chat.
These are great tips, @Zach Hawtof! And yes, I report to Leslie! I'm working on a plan to refresh the community and get to get better acquainted with the members in my first 60 days