#discussions

Thread

Sarah Miller September 16, 2024 at 07:47 PM

Working on a new newsletter and wondering how to distinguish it from other customer comms as customer-focused news and not things like product updates or other types of campaigns. Does it need a recognizable banner, a catchy title? I'd love to know what has worked in your orgs, or even what you've seen and liked as a customer. :rolled_up_newspaper:

Sarah Miller September 16, 2024 at 08:55 PM

yes! I think it's important to talk about the industry and not just what's new here. And include a customer's voice, too. All on my list of upcoming topics. 🙌 Good idea on quick content with a link. No one wants to scroll a hundred years in an email.