#general

General Discussions & Topics

Thread

Emily Gover September 17, 2025 at 10:46 PM

We are beginning to draft detailed customer journey maps across numerous products, routes to market, and personas. Right now, we're using Zoom Whiteboard and it is rather... cumbersome. I'd love recommendations for journey mapping software or tools that you enjoyed working. This is going to be a long-term project, and I want to future-proof this work as best as possible (i.e. use a tool from the start that will grow with us)

Separately, if you are well-versed in Zoom Whiteboard and love it, I'd love to learn from you on how to love it too 😉

Joel Primack September 17, 2025 at 10:49 PM

Canva, Figma, & Miro — All have good whiteboarding capabilities to support this for you.

Emily Coleman September 17, 2025 at 11:43 PM

We use Figma's figjam capabilities

Mary Green (Owner CMAweekly) September 18, 2025 at 12:11 AM

<@U08D5AWBTEU> any thoughts on the best tool for this?

Mary Green (Owner CMAweekly) September 18, 2025 at 04:01 PM

Google Sheets? That's awesome. I'd love to see it too.

Emily Gover September 18, 2025 at 04:06 PM

Thank you all so much 🙏 I'll check out FigJam. Our company had full access to Miro but recently did not renew our subscription, I'll see what their free/freemium plan looks like

<@U08D5AWBTEU> our IT team is essentially forcing our hand to use Zoom Whiteboard since leaving Miro. It has a similar layout/UX to Miro but is much more basic in its features/functionality