#general

General Discussions & Topics

Thread

Maria Braune September 09, 2024 at 07:43 PM

👋! Speaking of community…how are you inviting clients to join your community?
We will have some of our CSMs send over a link invitation but I would also love to know if anyone is using a form of some sort.

Lauren Turner September 09, 2024 at 08:19 PM

It should be a multi-threaded approach with links and invites sent by CSMs, as slides/QR codes in their QBR reports, customer-facing webinars and events, in-product prompts, follow-ups to positive NPS ratings and reviews as well as post-resolution when a support ticket gets satisfactorily resolved. ALL THE PLACES