#general

General Discussions & Topics

Thread

Jeanne Talbot March 22, 2024 at 05:56 PM

Is anyone using Zendesk for building/managing a customer community?

Mary Green (Owner CMAweekly) March 22, 2024 at 06:04 PM

Haha, I was going to say influitive but I guess they only use it for support or no support LOL?

Mary Green (Owner CMAweekly) March 22, 2024 at 06:04 PM

Too soon?

Joel Primack March 22, 2024 at 06:38 PM

Zendesk uses Zendesk

Jeanne Talbot March 22, 2024 at 06:39 PM

This group is spicy this Friday afternoon!

Lauren Higbee March 22, 2024 at 06:49 PM

Sort of? More of a technical peer support forum vs. true community, but it's what I have to work with alas.

Joel Primack March 22, 2024 at 06:49 PM

I’m being serious! Outside of Zendesk, I don’t know of others on the Zendesk Community product (or at least off the top of my head).

Madeline Coke March 22, 2024 at 06:53 PM

I launched a community at my previous company using Zendesk Community and it was ROUGH. Safe to say that community didn't last.

Maura Frost March 22, 2024 at 07:12 PM

This is good to know… we realized we have the functionality with Zendesk to do this and were considering it.

Jeanne Talbot March 22, 2024 at 07:43 PM

@Maura Frost My CS team has just "realized" that we already have the Zendesk community module and is suggesting the same ...

Jeanne Talbot March 22, 2024 at 07:43 PM

@Madeline Coke Would you be open to a conversation?

Madeline Coke March 22, 2024 at 07:51 PM

Yes definitely!! It's been a couple years since I used it, so there may be updated functionality, but I'm happy to chat 🙂