#general

General Discussions & Topics

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Melissa DiBernardo April 10, 2024 at 04:24 PM

Hi! I'm (re)buliding a business case to invest in our customer community. To strengthen my proposal, I'm hoping to leverage some industry benchmarks. Does anyone have access to recent data on customer community metrics? Any insights or resources you can share would be greatly appreciated!

Joel Primack April 10, 2024 at 05:02 PM

What business outcomes are you trying to impact with your customer community (especially with these additional resources), Melissa?

Cassie Sneed April 12, 2024 at 03:31 PM

We report on the NRR (Net Revenue Retention) of those in our community vs customers/ accounts that do NOT engage. Our Community NRR has always been higher since it's start and has helped prove the value of the program to top leaders

Melissa DiBernardo April 12, 2024 at 04:11 PM

@Joel Primack - ARR, NRR and scale

Joel Primack April 12, 2024 at 04:22 PM

@Melissa DiBernardo — What do you mean by scale?