#general

General Discussions & Topics

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Justina Wu November 20, 2025 at 12:09 AM

Hi! Has anyone built a GPT for their sales team to use as an SME for customer stories/evidence? I'm looking to trade notes/insights on best practices, ensuring accuracy, and driving rep adoption

Mary Green (Owner CMAweekly) November 20, 2025 at 02:11 AM

This was a topic at the conference. I think there are several options now. We can talk about it on a Friday if you want.

Emily Gover November 20, 2025 at 05:20 PM

My team used NotebookLM to put all customer stories into a single source, which the sales team can then use to ask questions/surface relevant content about specific customer story needs. I think whoever built it has since left the company, but it works really well and is used by the sales team quite a bit

Paola November 20, 2025 at 05:26 PM

+1 to @Emily Gover. We use the NotebookLM approach and have been getting some good traction from our sales team with it.

Justina Wu November 21, 2025 at 12:24 AM

Thank you for the input @Emily Gover <@U08MBG24LRM>!! Dang, I don't think my company allows us to use NotebookLM (IT blocked their website) 😞 But that sounds like a great tool.