#general
General Discussions & Topics
Thread
Hi all and Happy Friday! Anyone involved in a customer community that is focused on increasing customer engagement/adoption of your software? That will be the main goal of our new community and I've love to hear your ideas. So far, I'm thinking:
• Integration with our CS tool and SFDC to bring in account usage/plan/health data
• Custom UX based on the member's industry, CAB member status, job level, etc.
• Integration with our LMS to promote and recognize/reward completion of our education courses
What else should we be thinking about?
Other things I’d think about:
• Data flow to other systems (e.g., for email segmentation, 1:1 comms via the community, etc.)
• Budget
• Internal team alignment as this is highly cross-functional
• Recognition, rewards, & swag
• Ability to self-serve progress to milestones/completion of learning or multi-channel programs to earn/participate in something new
• Beta programs too
• Networking (member directory with tags / filter / search, 1:1 matching, and/or mentoring programs)
• Gamification elements