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Maura Frost June 10, 2025 at 05:12 PM

Has anyone used Netigate for NPS surveys, customer feedback tracking, etc? Or have any other tool recommendations for NPS? https://www.netigate.net/ (purely in the research phase)

Mary Green (Owner CMAweekly) June 10, 2025 at 06:23 PM

I haven't heard of it. What do you like about their marketing or content that makes you interested?

Maura Frost June 10, 2025 at 06:25 PM

Ha, less about their marketing and content and more that it was offered up by someone at my company as an option. But they're giving me freedom to look elsewhere. I do like their AI feature - lots of customer insights and feedback boiled down easily. I heard it also can track sentiment across things like Reddit, etc, but looking at their site, I'm not sure.

Evan Huck June 10, 2025 at 10:03 PM

have not heard of it (and i spend a lot of time around surveys/nps)
• for free/low cost stuff - SurveyMonkey, Typeform, Google Forms
• for the next level up (still pretty low cost) with SFDC integration - GetFeedback, SurveyMonkey Enterprise, AskNicely, Delighted, SurveySparrow
• if you really want to burn some money and need enterprise-y features - Qualtrics, Medallia
• then you have a bunch of CS (Customer Success tools) w/NPS in it - Gainsight, Vitally, ChurnZero, Planhat
• Then a bunch of product tools w/NPS in it - eg Pendo, UserPilot
• Then finally some customer marketing tools w/NPS in them - e.g. UserEvidence and others (forget exactly who but a lot of them)

Maura Frost June 12, 2025 at 05:43 PM

Thank you, Evan! Telling that you've never heard of it 👀