#influitive

Hi all. Email delivery questions for any Influitive admins in the know. We're a newish Influitive customer -- signed up for 2 years just two weeks before the Jigsaw acquisition. Yay. 😒 After a slow launch with only one implementation specialist (who was fantastic) but no integrations specialist that was included per contract, we've been live for one month now. We invited our previous reference customers from ReferenceEdge, though admittedly, as many as half of them had not heard from us for any kind of reference activity in a year or more. I expected a big drop off, but only about 25% of those folks joined our Influitive hub. I'm seeing a lot of Blocked and Admin blocked emails in our Email Bounces report for the invitations. Worse yet, I don't think people are receiving the weekly digest as we get absolutely zero pickup on the featured challenges there. Are there any known problems with emails sent via Influitive not getting through? How are you sending emails to invite people to join, or for your challenge promotions? We do have the SPF/DKIM record set up successfully using my email address. This past week, I had two customers forward me the email invitation asking where the join link is. The email contained only the first paragraph of my invitation text -- not the bullets that followed it, and not the join button. Argh. I'm thinking of looking for another way to communicate to joined members as there seems to be a big problem with email delivery. We also have very little engagement on the platform beyond somebody's first visit, and even then, lots of people join but don't even do the onboarding challenge. This isn't a sustainable growth model so I'm hoping there's a solution, although emailing outside of Influitive is not scalable either. 🤷