#influitive

you?

Glad they are actually recording this time 🥲

how come?

They didn’t record last time so team members of mine who couldn’t attend were in the dark unless they could make sense of my notes haha

No, I don’t think I realized until the end they weren’t recording. Just assumed 🙂

I think it’s interesting to say their focus is 100% Customer Success when they cut CS.

They said that was in VIP Ari, I thought they meant their customer forum not for all customers?

he's really saying Groovy will be better than human CS?

I said this same thing @Mary Green (Owner CMAweekly). To be 100% focused on Customer Success but then lead with tiered CS pricing that only supports ARR is extremely contradictory.

documentation! it covers 90% of the questions - RIGHT

@Maura Frost I’m sure someone in the LinkedIn group has a recording to share with you.

Can someone remind me what Elevate is?

I can’t imagine who it would be 😞

In my case sounds like I'd need support to migrate over to it. Assuming the OG platform will be decommissioned eventually?

NP

with a timeline of 6 months to move everyone, I would think so @Andréa Dooley

I think I missed that - thanks @Mary Green (Owner CMAweekly)

Did he just say they are basically using CUSTOMER data for their AI?

That they will anonymize it?

One of the best parts of Influitive was that those who worked there really “spoke our language” - this all feels so vague and cold

I trusted the idea when it was Alex’s, not Jigsaw 😞

So Ari, when is your new Influitive Support company starting? 😉 jk, but it would be interesting because you know it and people need help.

@Diana Gabroveanu is very versed too. Of course, others as well. I think it’s just a hard pill to swallow to need to have that in addition to software you already purchased with that covered.

Am I understanding this right, all customers will have access to PostBeyond even if they weren't using it previously?

I am not understanding that

I'd join it

I didn’t pick up on that @Andréa Dooley

I know Ari 😞

Me too 😞