#reviews

Currently trialing a few motions for a recently launched community, so can’t provide detailed results just yet. But, today we:
1. Have a sidebar graphic advertising where customers can leave a review (this link cycles based on which platform we’re hoping to drive to).
2. Use leaving a review as an act of advocacy that generates community points, which can be used to unlock incentives.
3. Share reviews back into the community. The eventual goal is to use UE to format these in brand and share them back into the community so folks can see that their feedback gets promoted.

Love 3 especially, @Alexie Glover 👏

Very full circle! For reviews and turning them into on-brand assets via UE, are you asking for permission to use them in this manner or not given the review is already completed (+ likely public if it’s been approved)?

I'm going to be working on this with our community. I have done it before with Influitive.
Can you share a link and message on the community to say "Please leave a review"

@Joel Primack we can’t ask for permission because we can’t always identify the reviewer in our contact database (some of them are low-lever users, others are using either anonymous names or first names only). The content is already public and can’t be altered (ie we can’t edit the quote) and is brought directly from G2 into UE via integration. We just use UE to make it pretty 🥲

Love the simple, straightforward ask, @Mary Green (Owner CMAweekly)! Thanks for sharing 😊

Makes sense, @Alexie Glover — thanks for clarifying!

Always gotta make it look pretty

👀 <@U08PK59PVUP>

<@U08MBG24LRM> & <@U08U4PV81KP> — Any ideas or things to share on it, too?

We are also the review program and community program. When a customer becomes an advocate, the 3rd email asks for a review. We also promote different review incentives in the channel called get rewards.

Awesome, <@U08U4PV81KP> 🎉

Is your community only advocates or open to all product users or all people (customers, partners, employees, and non-customers)?

Only advocates @Joel Primack - we do have some employees but they don’t participate outside of product really

Sorry all, was off for a long weekend. We're actually exploring this concept at the moment here at Grafana as we have a strong customer community we can tap in for advocacy activities like reviews.

During my time at ThoughtSpot, once someone left a review, we would invite them into deeper acts of advocacy (beta testing, reference calls, etc). Another thing we would do to drive reviews would be to look at those users who turned on certain new features and when new features go live (especially ones that came from our community/product ideas), we would invite users to share their impressions (this one was a bit manual as you want to make sure these users are relatively happy with this new feature).

I think @Joel Primack you mentioned this in another slack channel, but CS + Community joint motions is usually my go-to evergreen approach where we would enable CSMs to point satisfied users towards review sites + events-to-review CTAs, especially for community based events like user groups

Thanks for sharing your experiences with it, <@U08MBG24LRM>