#reviews

Thread

Cristina Levenetz August 11, 2023 at 06:50 PM

hi all! Does anyone have any tips or tricks for companies struggling to get reviews from customers on G2 crowd, trust radius and capterra despite targeting customers with good CSAT scores? It's a typically tight lipped industry.

Shannon Howard August 11, 2023 at 07:03 PM

We've struggled a bit as well. Ran a campaign and got 1-2 reviews. Many of our customers are at behemoth companies where it can be hard to get consent to leave a review.

What we've done that's been moderately more successful having our CSMs make the ask personally, since they have more of a relationship.