#reviews
Thread
Cristina Levenetz
August 11, 2023 at 06:50 PM
hi all! Does anyone have any tips or tricks for companies struggling to get reviews from customers on G2 crowd, trust radius and capterra despite targeting customers with good CSAT scores? It's a typically tight lipped industry.
Shannon Howard
August 11, 2023 at 07:03 PM
We've struggled a bit as well. Ran a campaign and got 1-2 reviews. Many of our customers are at behemoth companies where it can be hard to get consent to leave a review.
What we've done that's been moderately more successful having our CSMs make the ask personally, since they have more of a relationship.