#open-share

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Andrew Sevillia February 15, 2025 at 12:02 AM

Looking for customer marketers to share insights!

Hey everyone, I recently spoke with Amberā Cruz, Head of Marketing at Planhat, about the evolving role of customer marketing and the challenges/opportunities in advocacy programs. Planhat is investing in customer marketing use cases and wants to learn directly from practitioners to shape its product roadmap.

Amberā is looking to interview more customer marketers to better understand:
• What success looks like in your role (metrics, impact, strategy)
• Challenges in running advocacy programs and tracking engagement
• Gaps in the current tech stack for customer marketing
• How customer marketing collaborates with CS, Sales, and Product
• Where customer marketing is headed in the next 2-3 years
If you're open to sharing your experiences, let me know, and I’ll connect you with Amberā!

Irwin Hipsman February 15, 2025 at 03:35 PM

@Andrew Sevillia I was a big fan of a report they issued last year and just got off a webinar taking about this very question. Would appreciate an intro.

Jeanne Talbot February 15, 2025 at 08:05 PM

Happy to!

Nick Venturella February 18, 2025 at 04:00 PM

Happy to help.

Andrew Sevillia February 18, 2025 at 04:38 PM

Amazing! I'll connect you with Ambera.