#open-share

Leaving this here in case anyone is in the process of a company-wide communication audit...

During our exercise, it was uncovered that one of the less visible departments' email templates hadn’t been updated in over two years. 😵‍💫

😱 Suspiciously written by self-sabotaging robots determined to spread concern and confusion, our accounting emails lacked brand alignment, customer education, and current business information.

This is your friendly reminder to review your service notifications as part of your customer communications plan.