#open-share

Thread

Kevin Lau January 06, 2026 at 06:07 PM

I'm doing a series of 7-10 predictions for customer marketing in 2026 with the first shared today on why churn finally gets the budget it deserves. Will share the full list in my newsletter on thursday.

Shannon Howard January 06, 2026 at 07:43 PM

We can only hope this is the year people finally invest in PREVENTING CHURN!!!! Seems obvious.