#open-share
Thread
Christa Niering
March 18, 2024 at 07:45 PM
Hey fellow Customer marketers! I am creating a new survey strategy that includes NPS. It would be really helpful to know what others are doing. Would anyone be open to sharing their overall strategy?
Christa Niering
March 18, 2024 at 07:50 PM
No I mean an overall survey strategy where NPS is just one of the tools, along with csats and annual projection surveys. And specifically, when to do what - do you do NPS twice a year to everyone or do you automate at different points on the journey?
Christa Niering
March 18, 2024 at 07:51 PM
@Mary Green (Owner CMAweekly) I thought I replied to you but now I can find your question. lol. Let me know if that makes sense.