#announcements

Important info for Customer Marketers & Community members

Thread

Jeanne Talbot December 07, 2023 at 04:41 PM

We've landed our biggest customer (ever) and now we need to create a whole marketing-driven onboarding program. I've, candidly, never done this type of work before and will take any and all guidance from this circle of brilliant and experienced minds. Playbooks, examples, templates, advice, partners who do this well, etc. Thank you friends!

Lauren Stefano December 07, 2023 at 04:51 PM

Onboarding is my favorite!! Let's chat!

Jeanne Talbot December 07, 2023 at 05:01 PM

I'll reach out to you!

Amanda Peacock December 07, 2023 at 05:10 PM

would LOVE to be included -- in the same boat

Liz Richardson December 07, 2023 at 07:39 PM

@Jeanne Talbot I used to manage all of onboarding at my last company! Hit me up if you want to a quick chat. Happy to share what I remember.

Ciana Abdollahian December 07, 2023 at 09:16 PM

If there is a call being scheduled, would love to join as this is also part of my new role. So funny that a lot of customer advocacy folks are being tasked with this now!

Brooke Wilson December 08, 2023 at 02:23 PM

I'd love to be included as well! We are looking to enhance our current onboarding and consider what onboarding looks like for Enterprise accounts.

Melissa DiBernardo December 20, 2023 at 07:41 PM

@Mary Green (Owner CMAweekly) - Is there a recording for this call? I'd love to hear the great discussion!

Mary Green (Owner CMAweekly) December 20, 2023 at 07:43 PM

Unfortunately there isn’t a recording to share. I can write up a post about it though if that would help.