#announcements

We use Slack for that. I created a channel, pinned a template, and, of course, have a spiff that goes out to them when the story gets published. The reason why I think this works is because as the story moves through the journey, you are able to update the Slack channel and celebrate the CSM’s that are collecting the spiff. What this does in my opinion is keeps this process top of mind and creates FOMO for the other CSM’s.