#announcements
Important info for Customer Marketers & Community members
Thread
More live chat today!!
Value is the #1 contributor to how B2B saas sees quality.
Figure out customer loyalty through expansion, retention, recommendation, endorsement
Seeing a big focus this year, for me, on supporting the account managers in my one-to-many role.
To fuel loyalty, meet 4 dimensions of value: Economical, Functional, Experiential, and Symbolic (interesting)
So true @Kristine Kukich, that and a focus on loyalty.
I just LOVE this call. I definitely need to think more about the success aspect. I’ll have to get with Jan Young to discuss this call.
anyone in the reviews session?
Going in now
You like it so far @Amanda Peacock
its ok!
"power couple"
Which call was this? I'd love to watch ondemand!
For what topic @Melissa DiBernardo