#announcements

Important info for Customer Marketers & Community members

Thread

Mary Green (Owner CMAweekly) January 19, 2023 at 04:08 PM

More live chat today!!

Mary Green (Owner CMAweekly) January 19, 2023 at 04:09 PM

Mary Green (Owner CMAweekly) January 19, 2023 at 04:10 PM

Value is the #1 contributor to how B2B saas sees quality.

Mary Green (Owner CMAweekly) January 19, 2023 at 04:10 PM

Figure out customer loyalty through expansion, retention, recommendation, endorsement

Kristine Kukich January 19, 2023 at 04:12 PM

Seeing a big focus this year, for me, on supporting the account managers in my one-to-many role.

Mary Green (Owner CMAweekly) January 19, 2023 at 04:13 PM

To fuel loyalty, meet 4 dimensions of value: Economical, Functional, Experiential, and Symbolic (interesting)

Mary Green (Owner CMAweekly) January 19, 2023 at 04:13 PM

So true @Kristine Kukich, that and a focus on loyalty.

Mary Green (Owner CMAweekly) January 19, 2023 at 04:28 PM

I just LOVE this call. I definitely need to think more about the success aspect. I’ll have to get with Jan Young to discuss this call.

Amanda Peacock January 19, 2023 at 04:39 PM

anyone in the reviews session?

Mary Green (Owner CMAweekly) January 19, 2023 at 04:41 PM

Going in now

Mary Green (Owner CMAweekly) January 19, 2023 at 04:41 PM

You like it so far @Amanda Peacock

Amanda Peacock January 19, 2023 at 04:42 PM

its ok!

Jeanne Talbot January 19, 2023 at 04:52 PM

"power couple"

Melissa DiBernardo January 19, 2023 at 05:13 PM

Which call was this? I'd love to watch ondemand!

Mary Green (Owner CMAweekly) January 19, 2023 at 05:33 PM

For what topic @Melissa DiBernardo