#announcements

@Beccy Furness - @Alexie Glover and I are releasing some templates later this week / early next week that might help here! I’ll be sure to follow up ASAP.

Hey @Beccy Furness, here's one I have for our CSMs:
Hi [Contact Name],
I hope your week started off well.

I'm reaching out to introduce my colleague @[AE NAME], currently working on a project with a company evaluating Algolia.

As they have [Insert important information regarding the reference call; eg: a similar tech stack to yours (also using Commercetools)] and we wanted to explore the possibility of scheduling a brief referral call with you: your success story could make a significant difference for this prospective client, helping them gain a deeper understanding of the potential benefits and real-world outcomes of Algolia.

Would your team be open to participating in this call?

Thank you for considering this request. We genuinely value your partnership and believe that your insights have the power to inspire others on their journey to success!

Thanks,
[Your Name]

Amazing, thank you Sarah! ☺️

We also use something like this to check their interest:

Subject line - Can you help us out?

Hello, <customer name>. I'm reaching out to see if you would be willing to participate in a <Your Company Name> reference opportunity.

<Your Company> sales team is in discussions with <Prospect Company>, who has requested to speak with a current customer about their experience and learn more about <requirements>.

As a long-standing customer, you'd be a great candidate to share your Whatfix experience.

<Customer Namer>, can we schedule a brief call with our Sales Manager to provide further details about the reference request?

Best Regards,
<CSM Name>

I have a few of these templates for scenarios (if you're interested) like if you already discussed on a call and are following up by email; a follow up email; introducing the AE, etc. 🙂

Amazing thank you!