#announcements
Important info for Customer Marketers & Community members
Thread
Happy Friday everyone! Who has used Orca and can give me the pro's and con's of the platform and use cases? All or any information would be greatly appreciated.
Big Orca fan here! So let me break it down:
Pros:
-Super responsive support and implementation
-Great resources for the product in their help center
-Newer to the scene, so they actually build to what their clients are suggesting (unlike colossal software - where it's hard to even get things configured how you want)
-So much freedom to create the experience you want for your users - Customer Marketing, Sales, and CX.
-Salesforce native, so they aren't ingesting any customer PII
-Beyond references - can track campaigns
-Truly create a closed loop system - can send surveys to your sales folks and advocates to get their pulse on how the reference call went.
Cons -
It's built and lives in Salesforce. UI limitations are just the nature of being a native Salesforce app.
I'm happy to jump on a call to discuss my experience. Just give me a ping.
Wow, thank you @Caitlyn Williams for the detailed information on Orca. I really appreciate it. I might reach out to you to schedule a call for next week. Hope you enjoy the rest of your weekend.😄