#announcements
Important info for Customer Marketers & Community members
Thread
For those of you who host a customer conference, or if you sponsor someone else's conference, and you have a customer present a session, do you have a legal agreement for them to sign? Or do you just assume emails going back and forth with them agreeing to do the speaking gig is enough? Do you officially ask for permission to record the session and use the content for other marketing before the presentation? I really do not want to have legal draft something - but wondering how others handle this. TY.
I have not had them sign anything legal, the emails agreeing have always worked for me. We offered this once or twice and it didn't get well received, but I did have the agreement should a customer ever ask for it. Never had anyone ask.
I do share if a session is being recorded, but do not ask. However, if the session recording is to be shared or used in any marketing/public facing asset I do then ask for permission.
When I did this and used recordings for curriculum, yes, we had contracts and speaker agreements.
But for conferences, have not needed a legal agreement. Email back and forth was enough!
Yes, at several companies, we had the customers sign an official form, especially if a recording was involved or content posted post-conference. At one company, it was actually integrated as part of the speaker selection process when they submitted to speak.
Piggybacking here, we do provide agreements for video to ensure we can use the likeness on our site, etc.