Mariah Lenahan

#general - September 25, 2024 at 05:36 PM

Hey folks! Does anyone have any docs or guidelines around surprise and delight gifting they'd be willing to share? E.g. what activities and what level of gifts

#general - July 11, 2024 at 05:20 PM

Same!

#general - April 11, 2024 at 04:53 PM

Got knocked out by a cold unfortunately (thanks to my 1.5 year old for passing that on 😂), but I'll update this thread once I post and get any answers!

#general - April 04, 2024 at 03:50 PM

Hey all! We're looking into building a customer education cohort as a pipeline for customer stories/pilot to help leadership feel comfortable with further investing in a true Academy. The general idea we have now is to have an application process where customers agree to join our advocacy program in exchange for a masterclass around building their internal programs using our product, with some additional hands-on support for the duration of the cohort. Has anyone done something like this? Would love to learn from you!

#open-share - March 21, 2024 at 03:22 PM

Hey everyone! This award 🏆 from SurveyMonkey is for marketing innovators and the *deadline to apply has been extended to March 29*: <https://bit.ly/48t4VzH>. Would love to see a Customer Marketer represented! And from all the amazing use cases, questions, and advice I see in this group, I can 100% say that the 'innovative' descriptor applies to many of you. You would get: Featured in a special Adweek immersive story. 🎤 Interviewed for Adweek's "Yeah, That's Probably an Ad" podcast. 👋 Be invited to take center stage on June 12, 2024 as panelists at Curiosity Con, the SurveyMonkey virtual conference. 🎉 And celebrated in front of hundreds of thousands of followers on SurveyMonkey social media! Who is eligible? • The awards are open to marketing professionals at SurveyMonkey customer organizations in non-C-suite or founder roles who have made a business impact in the last 12 months. ◦ *You don't have to personally use SurveyMonkey; just your company* • Nominees must be based in the United States, Canada, Australia, United Kingdom, or Ireland. • Submissions can be made either by the nominee or on their behalf. If you have any questions, please do let me know! I'm not on the judging panel, though I do work at SurveyMonkey.

#open-share - March 08, 2024 at 09:03 PM

Do we have any NYC marketers in this group that happen to be SurveyMonkey customers? SurveyMonkey is hosting a lunch-n-learn for marketer customers on March 19 at The Palms 🌴 [Registration info here for anyone interested!](https://www.surveymonkey.com/welcome/live-event-nyc-make-every-marketing-initiative-count/?utm_source=linkedin&amp;utm_medium=social&amp;utm_product=sme&amp;utm_campaign=q124marnaexeventmakingeverymarketinginitiativecount&amp;utm_term=marketing&amp;utm_content=nyc-event)

#open-share - March 08, 2024 at 09:01 PM

Congratulations!! I have a 1.5 year old and the early months are WILD. Beyond my day-job in Customer Marketing, I'm part of our caregiver employee resource group at my company. Supporting others in adjusting to parenthood and balancing work/littles is a passion area of mine. If you ever want to chat mom-life, I'm here! 👋

#announcements - January 31, 2024 at 09:05 PM

@Sarah McCoy I'm curious how other folks have their teams structured since I do see a lot of advocacy related activity in the channels (by that I would mean customer references, etc). We have separate LCM, CM, and CA teams here. We work together closely but my focus for example (managing the Customer Marketing team) is on customer adoption & retention which also includes some degree of customer education. We have a separate team that is focused more on brand advocacy, specific customer programs like running a CAB, etc. And we recently combined the expansion & lifecycle marketing teams under one leader.

#announcements - January 23, 2024 at 04:36 PM

Thank you all!

#announcements - January 22, 2024 at 05:18 PM

Hi all! We are planning on launching a community this year and I'm conducting some customer interviews to help us guide our roadmap and planning (and validate the impact to customers). I have an initial list of questions, but was curious if anyone else had favorite questions they like to ask customers when doing this kind of research?

#welcome - October 26, 2023 at 09:52 PM

Hi everyone, I've been lurking for a bit but time to say hello officially: 🌎 Location: Seattle, WA ⭐ Work: Customer Marketing Manager @ SurveyMonkey 💼 Currently working on: My path has been a circuitous one starting in support, then to enablement &amp; ops, a short detour into digital customer success, and as of Monday my team is officially transitioning into the marketing department! So both onboarding into marketing generally &amp; what our customer marketing program can look like more specifically. Hobbies: Reading, board games, Dungeons and Dragons (@Todd Nilson - we should talk), hanging out with my husband, one year old, and our two dogs. Superpower: Curiosity &amp; a deep love of connecting people who should absolutely know each other (both professionally and personally!) [LinkedIn](https://www.linkedin.com/in/mariahlenahan/details/experience/) - Haven't updated it yet, but would love to connect with more experts in the customer marketing field as well as other newer entrants who would like to grow together 🪴