#general

General Discussions & Topics

Thread

Mariah Lenahan September 25, 2024 at 05:36 PM

Hey folks! Does anyone have any docs or guidelines around surprise and delight gifting they'd be willing to share? E.g. what activities and what level of gifts

Storm Barnicle September 25, 2024 at 06:43 PM

Hey! We don't have any specific guidelines but we typically base gifts on actual interactions we've had and milestones the client has achieved. For long-term clients we usually send something small for birthdays. Whether a client has mentioned a favorite high-end brand of coffee during a conversation or small gift cards to a restaurant/coffee shop they've mentioned.

Really depends on the client.

We've never been a fan of gifting branded merchandise or doing than you cards, etc that I see a lot of companies do.

This is for our digital marketing clients, as we have a pretty personal relationship with all of them. Our hosting clients don't get anything special other than a notification about new value-added features (at this point).

Mary Green (Owner CMAweekly) September 30, 2024 at 06:14 PM

Maybe @Leslie Barrett