#general

General Discussions & Topics

Thread

Mariah Lenahan April 04, 2024 at 03:50 PM

Hey all! We're looking into building a customer education cohort as a pipeline for customer stories/pilot to help leadership feel comfortable with further investing in a true Academy. The general idea we have now is to have an application process where customers agree to join our advocacy program in exchange for a masterclass around building their internal programs using our product, with some additional hands-on support for the duration of the cohort. Has anyone done something like this? Would love to learn from you!

Shannon Howard April 04, 2024 at 04:02 PM

Love this idea! Are you in the Customer Education Slack community? That might be a great place to post this question as well.

I would treat it like any product beta—agreement to participate and do case study/provide quote/provide feedback.

Mary Green (Owner CMAweekly) April 08, 2024 at 05:43 PM

What did you learn from the other community @Mariah Lenahan?

Mariah Lenahan April 11, 2024 at 04:53 PM

Got knocked out by a cold unfortunately (thanks to my 1.5 year old for passing that on 😂), but I'll update this thread once I post and get any answers!

Shannon Howard April 11, 2024 at 05:23 PM

oof. Hope you're feeling better now, @Mariah Lenahan!