Heather Quitos's Profile
Heather Quitos
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#discussions - September 12, 2024 at 03:11 PM
Appreciate the responses! We have a similar structure - transactional notifications through a separate tool that our product team owns, then marketing team is using MAP. I think there's appetite for a tool that's more personalized for scaled customer success emails (not necessarily marketing comms), but good to see a mix of tools are used
#discussions - September 11, 2024 at 04:41 PM
ooh @Evan Huck haven't heard of Thena - looks interesting
#discussions - September 11, 2024 at 03:57 PM
Out of curiosity, would love to hear what email systems/platforms people are using for customer-focused comms (either marketing, digital CS or product comms) - multiple systems? Just one? Pros? Cons?
#general - February 17, 2024 at 08:29 PM
@Shannon Howard that's a great idea for a nurture! We do have some education content that would work well here ðŸ§