Heather Quitos's Profile
Heather Quitos
Recent Messages
#dallas - January 28, 2026 at 06:53 PM
oh geez lol good luck!
#dallas - January 28, 2026 at 02:06 AM
hope everyone is staying safe and warm in this crazy storm mess!
#reviews - January 22, 2026 at 01:42 PM
That's awesome Amanda! Would love to hear more
#dallas - January 14, 2026 at 03:15 AM
Omg we forgot lol really enjoyed the dinner and meeting you all! Can't wait til the next one
#dallas - January 14, 2026 at 12:37 AM
Just walked in - @Christine Chen did they seat you already?
#dallas - January 14, 2026 at 12:07 AM
Hey everyone, ran into a little traffic, so I'll be 5 to 7 minutes late. See everyone soon!
#dallas - January 13, 2026 at 02:28 PM
me too!
#dallas - December 26, 2025 at 03:15 PM
It does for me, ideally after 6ish though (I'm about 30 min away)
#dallas - December 08, 2025 at 03:57 PM
Hey everyone! Question from a DFW newbie, has anyone been to the and is it worth it? $50/car seems a bit expensive compared to ones I've done in other cities π
#reviews - December 04, 2025 at 04:13 PM
Old thread from some of our experiences this summer:
#dallas - November 21, 2025 at 08:54 PM
Still stuck in meetings this afternoon and I'm about an hour away! Tonight won't be in the cards but lookin forward to Jan π
#dallas - November 20, 2025 at 09:02 PM
just catching up from after meetings! sounds good - will try to make it out tomorrow night if I can. can't believe the one day it rains this month is on our meetup π can't wait to meet you all eventually!
#dallas - November 20, 2025 at 06:55 PM
Stay safe! I've been watching the weather today too here in the Euless area - also currently on a flash flood warning but maybe it'll pass by this afternoon!
#general - October 29, 2025 at 08:21 PM
Tagging in <@U08S5TC6MC7> who would be great for this on using community + social for growth!
#reviews - October 29, 2025 at 08:20 PM
I actually did a review campaign recently with this screenshot and it seemed to get people more comfortable with what would be expected of them (got a good number of new reviews in)
#general - October 29, 2025 at 02:38 PM
Interesting and thanks for sharing, <@U07V02XU2CB>! I would love to be able to source content from our customer community but we haven't built a formal community (yet). But maybe there's something there on gathering customer sentiment that I can create ad-hoc.
I'll ping you separately this week on HS features - always good to get some ideas that maybe I'm not aware of
#general - October 28, 2025 at 06:59 PM
Yup! We use HubSpot, though probably need to think through what parts we can make dynamic, haha
#general - October 28, 2025 at 06:48 PM
Good thoughts here from everyone! We actually have a pretty high open rate and think some more personalization could help.
To your point about value Shannon - I've also been thinking about building versions based on segments since we have multiple personas and they could find value differently across the same content.
#general - October 28, 2025 at 02:15 PM
Would love to hear from those handling the creation/sending of their customer newsletter - any tips or best practices that have worked for you for high engagement/click-through rate?
#dallas - September 29, 2025 at 12:17 PM
Omg, didn't even see the poll thank you!!
#dallas - September 28, 2025 at 10:11 PM
wow, 8 of us in this group now π we should try to get together this fall!
#dallas - August 19, 2025 at 06:25 PM
awesome, thanks for coordinating Bria! looks great
#dallas - August 19, 2025 at 03:54 PM
@Heather Quitos has joined the channel
#reviews - August 13, 2025 at 04:42 PM
confirming here that we didn't get any updated reviews π but @Emily Coleman chatted with our G2 CSM today and he said submitting a support ticket to transfer back funds would be advised (if you haven't already).
#reviews - August 06, 2025 at 05:07 PM
thanks for the update Emily! our campaign is still active but has not drawn in any responses yet, either. I have a 1:1 with our G2 CSM next week so thatβs something Iβll have to bring up
#reviews - July 31, 2025 at 05:08 PM
@Emily Coleman that's crazy! I'll keep you posted if (when) I have to take the same route
#reviews - July 31, 2025 at 04:36 PM
Geez, that's not encouraging. We did incentivized so I'm hoping whatever we don't use, we can put back toward our overall campaign balance
#reviews - July 31, 2025 at 12:36 AM
I just launched one today (90 reviews eligible) and haven't seen any movement either so far - can keep you posted
#general - July 23, 2025 at 08:34 PM
hit me up in Dallas! would love to meet and meet up! <@U08MBG24LRM> @Bria Jones maybe a group coffee or dinner with all of us?!
#general - June 18, 2025 at 11:43 AM
happy to connect with her if you'd like... my previous roles were in content + marketing ops before moving into customer marketing. feel free to have her connect + reach out on LI
#general - June 02, 2025 at 02:15 AM
Hey Alan! I've had some really strong open rates with our customer comms (averaging around 50% for our monthly newsletter). I've found that if possible, customization and segmentation really helps with engagement - for example, all of our product links in our newsletter link directly to the specific place in platform that we're talking about to help with ease of adoption.
#general - May 23, 2025 at 01:38 AM
Congrats!
#cabs - May 08, 2025 at 01:28 PM
love that idea - are most of your CAB members in the same geographic area? or are the members spread out nationally?
#general - January 24, 2025 at 02:22 PM
Would love to hear from this group on high level how you're handling (sales) reference calls when it comes to the enablement + contact hygiene piece - how do you get your teams to consistently keep references up to date, and anyone have any best practices on setting the right expectations with your sales team on the type of references you can provide?
#general - December 05, 2024 at 11:02 PM
@Mary Green (Owner CMAweekly) mind adding me too? Thank you!
#discussions - December 04, 2024 at 04:26 PM
Just a note to add that I did a little bit of team enablement to add any interesting call snippets to a Gong folder and that has worked decently to find non-tracker related sentiment.
To the points above, I've found Gong most useful when you have particular keywords to focus on (product names, brand narrative/phrases or competitive mentions).
#discussions - November 05, 2024 at 08:58 PM
How involved are other team(s) in your advocacy building? Do you ask customers to becomes advocates yourself or do you have your customer success/account management/leadership teams ask? (I don't think there's one right answer here, just curious to hear experiences)
#discussions - September 12, 2024 at 03:11 PM
Appreciate the responses!
We have a similar structure - transactional notifications through a separate tool that our product team owns, then marketing team is using MAP. I think there's appetite for a tool that's more personalized for scaled customer success emails (not necessarily marketing comms), but good to see a mix of tools are used
#discussions - September 11, 2024 at 04:41 PM
ooh @Evan Huck haven't heard of Thena - looks interesting
#discussions - September 11, 2024 at 03:57 PM
Out of curiosity, would love to hear what email systems/platforms people are using for customer-focused comms (either marketing, digital CS or product comms) - multiple systems? Just one? Pros? Cons?
#general - February 17, 2024 at 08:29 PM
@Shannon Howard that's a great idea for a nurture! We do have some education content that would work well here π§