Dean

#jobs - March 12, 2024 at 08:21 PM

@Sarah McCoy This is fully remote

#jobs - March 08, 2024 at 05:18 PM

Hi Folks! Come work with me and some amazing folks at Genesys... *Global Advocacy Program Coordinator* You are the face of the Genesys Customer Advocacy Program, engaging with customers daily, ensuring a positive, valuable experience. You will focus on fostering relationships that drive value in their solution adoption through value-added content and programming. You have a proven track record of charisma with customers and best-in-class customer advocacy programs. You have stellar interpersonal and communication skills and love creating spaces for customers to connect and learn – which in turn influences customer retention, solution adoption and value. You have a roll-up-your-sleeves attitude to serve and support your internal and external customers. You will report to the Senior Vice President of Global Customer Advocacy. *RESPONSIBILITIES* • Build and manage the customer community content calendar with heavy cross-functional collaboration and alignment with the needs of our customers and company strategy • Engage with customers in the Influitive platform through activities, events, content, private messages, and discussion boards • Create compelling, innovative, and rewarding community content to build relationships with our customers • Lead the strategy and execution of our peer review recruitment and management, evolving the maturity of the program • Monitor activity and provide detailed status to stakeholders demonstrating success • Coordinate a centralized process for invitations, follow-up communications, speakers, and agenda topics for select user groups and customer roundtables • Manage the centralized process and budget for customer go-live event celebrations. • Co-create and execute our ‘Top Advocate’ award program • Constantly evaluate success within the community platform and peer review sites, identifying new approaches to test and iterate accordingly *MINIMUM REQUIREMENTS* • 3-5 years of relevant customer advocacy or customer marketing experience • Exceptional organizational skills with the ability to manage multiple projects simultaneously • A creative thinker with impressive copywriting skills • Strong ability to plan and coordinate people and operations across different departments • Data-driven with the knowledge to leverage analytics to inform decision-making • Proven track record for recruiting, motivating, and managing customer advocates • Comfortable engaging with decision-makers at any level of an organization • Experience delivering online customer events and forums • Bachelor’s degree in business, communications, marketing, regional studies or equivalent • Specific experience with Genesys or in Customer Marketing is preferred • Specific experience with Influitive, Salesforce and/or other Advocacy/CRM tools is preferred Contact me at <mailto:dean.shaw@genesys.com|dean.shaw@genesys.com> for more deets.

#influitive - January 19, 2024 at 06:30 PM

Hey Everyone - Agree with @Liz Richardson and we are taking a "wait and see" approach on Influitive. The fact is changing vendors is disruptive to us and the customer and not a move to take likely. However, given what has happened so far you HAVE to be prepared to switch vendors in case Influitive really goes sideways. My question for the group: What other vendors can people recommend or suggest as alternatives to Influitive? I am doing an assessment of other options should a change be needed.