Jennifer Eberhart

#discussions - July 08, 2024 at 06:12 PM

Yes, if we don't already have permission to use their logo via our contract. Otherwise we'll likely just reach out as a courtesy.

#discussions - July 05, 2024 at 12:51 PM

I love the idea of building the "amplify" step into launch. Thank you!

#discussions - July 03, 2024 at 07:39 PM

Oh love that - thank you!

#discussions - July 03, 2024 at 04:00 PM

Happy Wednesday! Anyone have any examples of successful customer go-live social media shout outs? We want to start highlighting our customers on LinkedIn as they go live with one of our products, but I'd like to see what direction others have gone in with graphics/copy. More background: some customers are completely new, some have been with us for a while and added on a new product, and everything in-between.

#general - April 01, 2024 at 02:38 PM

@Ann Crilley I use ReferenceEdge which is native to SFDC, and it's pretty much self-serve. I'm only a few months in but I really like it so far. All requests are sent to our account owners (customer experience team) for approval. The only time I step in is when a Sales rep can't find a match. But if you have enough references, then you should be good to go.

#general - April 01, 2024 at 02:34 PM

@Amanda Schulte I just launched my built-from-scratch reference program in January, and would be happy to chat through my process! I have less of a proven-value perspective, since it's still so new, but I can share how I went about building the program/who was involved/how we added users, etc.

#general - March 13, 2024 at 12:25 PM

Also looking for salary information here, but at a different level (3-5 years experience, associate-mid level). Does anyone have access to the Influitive or SlapFive salary resources @Mary Green (Owner CMAweekly) mentioned?

#general - March 07, 2024 at 01:01 PM

@Asha May Oh this sounds like a great experience. How did you all decide on mostly using newly activated customers rather than veterans? Would you ever use the discussed content elsewhere (like a case study, etc.)

#general - March 06, 2024 at 02:22 PM

Hi all! My team is wanting to put together a plan for group reference calls, sort of like a gated customer panel. We find that a lot of our prospects ask similar questions, and we're working off of a very small reference base for some of our products, so scheduling more of a small group setting once a quarter would help cut down on reference call requests. Does anyone have experience doing this? I'd love to hear best practices, strategies, etc. How many questions do you try to gather beforehand? How do you go about gathering those questions? Do you cap the number of attendees? What's a good number of reference panelists? Do you use a webinar format or regular Zoom call so the references can talk directly to the prospects?