#announcements

Important info for Customer Marketers & Community members

Thread

Jennifer Lyons May 19, 2023 at 06:20 PM

Anyone else curious about changes with InSided and Gainsight? Will InSided automatically be available to Gainsight customers at no cost?

Evan Huck May 19, 2023 at 06:47 PM

nah definitely an upcharge/x-sell - talked to the team and that's a big goal for them is x-selling insided to the gainsight base

Joel Primack May 19, 2023 at 07:21 PM

They rolled out new products/features around inSided too to own more of the post-sales experience/lifecycle too

Mary Green (Owner CMAweekly) May 19, 2023 at 07:28 PM

Definitely upcharge. I can see a few more features but nothing that makes me feel like a company NEEDS it. I think they are focused on the support side of community still.